CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION RETURN CONDITIONS

GENERAL:

If you place an order electronically through the website you use, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other applicable legislation regarding the sale and delivery of the product they purchase.

The shipping fee, which is the product shipping fee, will be paid by the buyers.

Each purchased product is delivered to the person and/or organization at the address specified by the buyer, provided that it does not exceed the legal 30-day period. If the product is not delivered within this period, Buyers may terminate the contract.

The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as the warranty certificate and user manual, if any.

If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days from the date of learning about this situation. The total price must be returned to the Buyer within 14 days.

IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:

If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

If it is determined after the product is delivered that the credit card used by the Buyer for payment was used unfairly by unauthorized persons and the price of the sold product was not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contracted product within 3 days at the SELLER's expense. It must be returned to the SELLER.

IN CASE THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME DUE TO UNAVAILABLE REASONS:

If force majeure reasons that the Seller cannot foresee occur and the product cannot be delivered on time, the Buyer will be notified. The Buyer may request the cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is eliminated. If the Buyer cancels the order; if the payment was made in cash, this fee will be paid to the Buyer in cash within 14 days from the date of cancellation. If the Buyer made the payment by credit card and cancels, the product fee will be returned to the bank within 14 days from this cancellation, but the bank may transfer it to the Buyer's account within 2-3 weeks.

THE BUYER'S OBLIGATION TO CHECK THE PRODUCT:

The Buyer will inspect the goods/services subject to the contract before receiving them; will not receive damaged and defective goods/services such as crushed, broken, torn packaging, etc. from the cargo company. The goods/services received are deemed to be undamaged and intact. The BUYER must protect the goods/services carefully after receiving them. If the right of withdrawal is to be used, the goods/services must not be used. The invoice must be returned with the product.

RIGHT OF WITHDRAWAL:

The BUYER; can exercise the right of withdrawal from the contract by rejecting the goods without assuming any legal or criminal liability and without giving any reason within 14 (fourteen) days from the date of delivery of the purchased product to him/her or to the person/institution at the address he/she indicated, and can notify the SELLER of this through the contact information below.

CONTACT INFORMATION TO BE NOTIFIED ABOUT WITHDRAWAL OF THE SELLER:

COMPANY

NAME/TITLE: Turhallar Travel Agency Tourism and Trade Co. Ltd.

ADDRESS: Çavuşin Village 2nd Cluster Location 45A Avanos /Nevşehir

E-MAIL: pinnacleofcappadocia@gmail.com

TEL: +905433010050

DURATION OF THE RIGHT OF WITHDRAWAL:

If it is a service purchased by the buyer, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer.

The costs arising from the use of the right of withdrawal belong to the SELLER.

In order to exercise the right of withdrawal, a written notification must be given to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of the "Products for which the Right of Withdrawal cannot be exercised" regulated in this contract.

USE OF THE RIGHT OF WITHDRAWAL:

The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)

Return form, The products to be returned must be delivered complete and undamaged, together with the box, packaging, standard accessories, if any.

RETURN TERMS:

The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.

If there is a decrease in the value of the goods due to the fault of the BUYER or if the return becomes impossible

The BUYER is obliged to compensate the damages of the SELLER at the rate of his fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the period of the right of withdrawal.

In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL:

Underwear, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of spoiling quickly or that are likely to expire, which are prepared in line with the BUYER's request or clearly personal needs and are not suitable for return, are delivered to the BUYER. Products that are not suitable for return in terms of health and hygiene if their packaging is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated due to their nature, Goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, Instant performance in electronic environment Services provided or intangible goods delivered instantly to the consumer, as well as audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, cannot be returned as per the Regulation if their packaging has been opened by the BUYER. In addition, before the expiry of the right of withdrawal, it is not possible to exercise the right of withdrawal regarding the services that have been started with the approval of the consumer, in accordance with the Regulation.

In order for cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, tape, etc.) to be returned, their packages are unopened, untested, intact. and they must be unused.

CASE OF DEFERRED AND LEGAL CONSEQUENCES

The BUYER accepts, declares and undertakes that he/she will pay interest within the framework of the credit card agreement between the cardholder bank and the bank and be liable to the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the BUYER, and in any case, in the event that the BUYER defaults due to its debt, the BUYER accepts that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY

You can make it to any of our bank accounts (TL) by making a Bank Transfer or EFT (Electronic Fund Transfer).

With your credit cards on our site, you can benefit from online single payment or online installment opportunities for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.