Terms and Conditions

Glow Of Cappadocia Booking Conditions

All bookings made with Glow Of Cappadocia are subject to our Booking Conditions. These are available here in full for your information and should be read before booking online. Website Conditions

There are a number of conditions that govern how you will use our website. These conditions are published here for your information.

Booking Conditions

Your Contract

Your Contract is with Glow Of Cappadocia, a member of TURSAB and membership number 14195

The following Conditions, when used in these Booking Conditions, will have the following meanings:

These conditions apply to all Holidays and govern your relationship with Glow Of Cappadocia. Please read them carefully before booking

1. Your Holiday Contract When a booking is made, the 'head name' on the booking warrants that he/she has the authority to accept the terms of these booking conditions and accepts them on behalf of the party. Once we have received your booking and all appropriate payments, if the arrangements you wish to book are available, we will issue a confirmation invoice. A binding agreement will be formed between us when we send this invoice to the 'lead name'. This contract is subject to Turkish Law and the jurisdiction of the Turkish Courts. When you receive your invoice or if you are booking late in booking, it is important to make sure that all details are exactly as you requested. If there are any discrepancies, please contact us immediately as it may not be possible to make changes or corrections later. Any changes made to your booking or Travel Arrangements (subject to clause 8 below) after you have made your booking will be subject to these Booking Conditions which will apply to that change immediately after the change is confirmed. These Booking Conditions apply equally to all members of your party named on the booking. If the lead name on the booking is booking on behalf of other persons, it is your responsibility to ensure that these Booking Conditions are brought to their attention and that they are familiar with them. We are entitled to assume that all members of your party have read these Booking Conditions. Any reference to you or your will be deemed to include all persons named in the booking. Only we, the lead name on the booking and any other persons in your party named in the booking will have the right to enforce these Booking Conditions. The lead name making the booking and paying must be at least 18 years of age.

2. Website accuracy

While Glow Of Cappadocia makes every effort to ensure that website information and pricing is accurate, unfortunately errors do occasionally occur. You should therefore ensure that you check the price and all other details of your chosen arrangements with us at the time of booking.

3. Passports, visas, health requirements and travel documents

It is your responsibility to ensure that you have all necessary travel and health documents and meet any foreign entry requirements before departure. A full and valid passport is required for the destinations we feature (including children) and visas (transit, business, tourist or otherwise) may be required for some destinations and depending on the passport you hold. Requirements are subject to change and the likely time it takes to obtain the appropriate passports and visas will vary. It is your responsibility to check the current status and you should apply for your passport and/or visa in good time before departure. Glow Of Cappadocia accepts no liability whatsoever in the event that you or any member of your party are refused entry to any country due to not having the correct passport, visa and/or other travel documents required by any airline, authority or country you are visiting or transiting through (regardless of whether you are required to disembark). It is recommended that you check your passport requirements including but not limited to a valid ESTA as set out in the clause below. If you or any member of your party requires passport and visa requirements to check with the relevant Embassy, ​​Consulate or Embassy at the destination you intend to travel to before making a booking. Glow Of Cappadocia has no particular knowledge or expertise in foreign entry requirements or travel documents. We recommend that you regularly review all relevant government travel warnings, announcements, prohibitions and advisory notices prior to your departure. Some destinations may require an authorisation letter if children are not accompanied by both legal guardians. Please check with the relevant authorities at the relevant destination if this applies.

USA - Travel Authorization (ESTA)

Anyone travelling to or transiting through the USA under the Visa Waiver Program must obtain travel authorization by completing the ESTA (Electronic Travel Authorization System) scheme online process no later than 72 hours before travel. The cost of an ESTA is currently approximately $14 per person and can be obtained by visiting https://esta.cbp.dhs.gov or the Visit USA Website at www.visitusa.org.uk. More information about the scheme and current cost can also be found here. Once completed and approved, an ESTA application is valid for two years and allows multiple visits without the need to re-apply. Failure to obtain an ESTA may result in the airline refusing to board the flight.

Health Requirements

You should consult your doctor before departure for up-to-date recommendations and information on vaccinations or immunisations for the destination you will be visiting or transiting through during your trip. It is your responsibility to ensure that you are fit to travel and meet all health entry requirements, have received all recommended vaccinations, immunisations, all recommended medications and follow all medical advice before departure. You should consult your doctor and the Ministry of Health website in advance for medical advice regarding any destinations you plan to visit or transit during your trip. We recommend that you carry proof of your current vaccinations or immunisations with you when travelling, as these may be required for entry to a country or destination. Glow Of Cappadocia cannot be held responsible if you are refused entry to any country or destination because you cannot demonstrate that you have had all the required vaccinations or immunisations or because you do not meet the health requirements of any destination. Travel to certain destinations may carry greater risks than others. It is strongly recommended that you review all travel warnings, prohibitions, announcements or advisories issued or updated by the Foreign and Commonwealth Office Travel Advisory Unit before making your international travel arrangements and regularly prior to departure.

4. Insurance

We consider appropriate travel insurance to be essential and strongly recommend that you and everyone in your party take out insurance for the full duration of your booked trip before departure. It is your responsibility to ensure that the insurance policy you purchase is suitable, meets your requirements (including but not limited to health requirements and car hire requirements) and is adequate for your particular needs and Travel Arrangements. Please read it and take it with you on holiday.

5. Your financial protection

We provide full financial protection for our package holidays through our TURSAB Licence number 14195. When you purchase an ATOL protected flight or flight inclusive holiday from us, you will receive an ATOL Certificate. This lists what you are financially protected for, where you can find information about what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we are unable to do so due to insolvency, an alternative ATOL holder may provide you with the services you have purchased or a suitable alternative (at no additional cost to you). You agree that the alternative ATOL holder will comply with these obligations under these conditions and agree to pay to that alternative ATOL holder all moneys due to you under your contract. However, you also accept that in some circumstances it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card provider, where applicable). If we are unable to provide the listed services (or a suitable alternative, through an alternative ATOL holder or otherwise) because of insolvency, the Trustees of the Air Travel Trust may make a payment to you (or grant you a benefit) under the ATOL scheme. In return for such payment or benefit, you agree that you assign to the Trustees absolutely any claim arising out of or in connection with the failure to provide the services, including any claim against us, the travel agent (or your credit card issuer, if applicable). You also accept that if the other entity has paid the amounts you have claimed under the ATOL scheme, such claims may be reassigned to another entity. If you book arrangements other than a package holiday (i.e. excluding accommodation), the financial protection set out above will not apply.

6. Payment for your holiday

To confirm your chosen arrangements, you will be required to pay a non-refundable deposit, which may be higher than the standard deposit to secure certain types of flights, tours, cruises etc., and this will be confirmed to you at the time of booking. (If booked within 12 weeks of departure, full payment by credit or debit card will be required.) The balance of the cost of your arrangements (including any additional charges if applicable) must be paid at least 12 weeks prior to departure. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you, in which case the cancellation fees set out in clause 9 will become payable. We accept payment by credit and debit cards.

Credit Card Fraud Case:

If you do not provide the correct credit or debit card billing address and/or cardholder details, your tickets may be delayed and the total cost may increase. We reserve the right to cancel your holiday if payment is declined or you have provided incorrect credit card details. We also reserve the right to carry out random checks (including the electoral roll) to minimise the risk of credit card fraud. As a result, we may ask you to provide us with a fax or postal copy of your address, a copy of your credit card and a recent account statement before issuing a ticket.

7. Your Holiday Price

7.1 Glow Of Cappadocia endeavours to ensure that the most up-to-date and accurate prices are displayed on our website (our newsletters provide a guide price). Glow Of Cappadocia reserves the right to increase or decrease its prices at any time. Occasionally, an incorrect price may be displayed due to an error. If Glow Of Cappadocia becomes aware of such an error, we will endeavour to inform you at the time of booking (if we become aware of the error) or as soon as reasonably practicable. We reserve the right to cancel your booking if you do not wish to accept the price that actually applies to your holiday.

Price changes

7.2 For packages, changes in the fares (including but not limited to carriage costs, fuel costs, duties, taxes, charges such as landing taxes at ports/airports or embarkation/disembarkation fees and exchange rates) and services may mean that the price of your Travel Arrangements (or any part thereof) may change after you have booked your Travel Arrangements. However, there will be no change to the cost of your Travel Arrangements within 45 days of the departure date.

7.3 In relation to the price of packages, we will bear and will not charge you any increase equivalent to 2% of the total price of your Travel Arrangements, excluding insurance premiums and any change fees. Any amount above this will be charged an administration fee of £50.00 per person. If this means that you will have to pay more than 10% of the total price of your Travel Arrangements (excluding insurance premiums and amendment fees), you will have the option of either switching to another holiday if we can offer one (if it is of equal or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price) or you will have the option of cancelling and receiving a full refund of all monies paid, excluding any amendment fees and cancellation fees already incurred. If you can show that you are unable to transfer or re-use your policy we will at our discretion consider a reasonable refund of any insurance premiums paid. If you decide to cancel due to a price increase of more than 15% you must exercise your right to cancel within 2 days of the adjustment date printed on your invoice

7.4 If the price of your Travel Arrangements falls by more than 2% of the total cost of your Travel Arrangements as a result of the changes set out in clause 7.2 above, then any refund due to you will be made. However, please note that Travel Arrangements are not always purchased in local currency and some specific changes have no impact on the price of your Travel Arrangements due to contractual and other protections in place.

8. If You Change Your Booking

If you wish to change your travel arrangements in any way after our confirmation invoice has been issued, we will endeavour to make these changes, however this may not always be possible. Any change requests must be made by the ‘lead name’ on the booking. You will be required to pay an administration fee of €50 per person and any additional costs we incur in making such changes. Where the administration fees charged by our Suppliers are higher, we reserve the right to pass these charges on to you. In the event that any person named on the booking is unable to travel due to illness, death of a close relative, jury service or other essential reason, you are permitted (in accordance with the Regulations) to transfer their names. Subject to satisfactory evidence of such a reason, we will, at our discretion, accept the transfer of the booking to another person, subject to a change fee of €50 per person and any additional costs incurred by any Suppliers to be paid by you. We will advise you of these charges at the time of your request. Any changes to the persons named in the booking are subject to the substitute person accepting these Booking Conditions and meeting all conditions applicable to the Package. Name change requests made within 48 hours of the departure date cannot be guaranteed. As most airlines do not allow name changes once tickets have been issued for any reason, these charges are likely to be the full cost of the flight. If you request to change all names in a booking, this will be considered a cancellation and new booking and full cancellation fees will apply. Please be aware that these costs may increase the closer to the departure date the changes are made. Only one change of departure date is permitted per booking. Any change to the departure date will be considered a cancellation and full cancellation fees will apply. You will be asked to pay an administration fee of €50 per person and a new deposit per person to secure the new departure date. Any subsequent changes may be considered a cancellation by you and may result in cancellation fees being applied.

Note: Some arrangements may not be changeable once confirmed and any changes may incur a cancellation fee of up to 100% of that part of the arrangements. In some cases, any changes made may mean that you have to pay for the cancelled arrangements and buy new ones at full cost.

9. If You Cancel Your Holiday

You or anyone in your party may cancel your travel arrangements at any time. Written notice must reach our offices by post, fax or email from the 'lead name' on the booking. As we incur costs to cancel your travel arrangements, you will be required to pay the applicable cancellation fee shown in the table below.

Note: If the reason for your cancellation is covered by the terms of your insurance policy, you may be able to recover these charges from your insurance company.

Our cancellation fees are a percentage of the total cost of your holiday, excluding your non-refundable insurance premium. These fees are determined by how many days before your departure we receive your cancellation notice and not when your correspondence is sent to us. Please note that any change fees are non-refundable. You should refer to your insurance provider’s cancellation policy for insurance premiums.

Please note: If you have booked a cruise, any cancellation or amendment (including name changes) will result in the following charges being levied in addition to the change or cancellation fees set out above, in accordance with the relevant cruise company’s fees. Please note that in the event of cancellation after receipt of the documents, no refund will be given unless unused tickets are returned to us. Please note that if only a few people in your group cancel, we will recalculate the cost of the holiday for the remaining passengers, in addition to any applicable cancellation fees. You may be required to pay any additional room charges, such as single room supplements. *Where cancellation fees charged by our suppliers are higher than the cost of your deposit, we may pass the charge on to you. Please ask for full details and we will advise you of the specific charges that apply to your booking. No refund will be made for any part-used component of your holiday after departure (for example, unused flights, unused car hire or as a result of early departure). You will be charged 100% of the price of all part-used components. All change or cancellation fees are payable by you immediately upon confirmation of the change or cancellation

Note: Some arrangements cannot be cancelled once confirmed and any cancellation may result in a cancellation fee of up to 100% of that part of the arrangement.

10. If We Change or Cancel Your Holiday

We start planning our arrangements months in advance and therefore reserve the right to make changes to holiday details and correct errors both before and after bookings are confirmed. We also reserve the right to cancel confirmed bookings at any time. For example, if the minimum number of guests required for a particular travel arrangement is not reached, we may have to cancel it. Most changes are minor but occasionally we may have to make a Major Change. If we have to make a Major Change or cancellation we will notify you as soon as possible and if there is time to do so before departure we will offer you one of the following options: (for Major Changes) accept the changed arrangements or purchase alternative arrangements of a similar standard to those originally booked (if the alternative chosen is cheaper than your original we will refund the difference but if it is more expensive we will ask you to pay the difference) or cancel or accept the cancellation in which case you will receive a full and prompt refund of all monies paid to us. However, we will not cancel your confirmed booking 12 weeks or less before departure except in the event of "Force Majeure" (as described above) or your failure to make full payment on time. Due to the unforeseeability of Force Majeure events we will not be liable for any changes made prior to departure or during your holiday which we believe are necessary to protect your safety. In this case we will offer you suitable alternative arrangements or if you do not travel we will refund any monies paid to us but we will not pay you compensation. In all cases, we will pay you the compensation detailed below, except where the Major Change is due to Force Majeure and is subject to the exceptions below.

Please note that the above payments are per full fare paying passenger (excluding infants). Compensation for children billed at discounted prices will be paid on a pro rata basis of the adult fare. If we make a minor change or cancellation as a result of your failure to make full payment on time, we will not be able to compensate you and the above options will not be available. We regret that we cannot pay for any expenses, costs or losses incurred by you as a result of any change or cancellation. We will not be able to compensate you if we make a Major Change or cancellation more than 12 weeks before departure or in the event of Force Majeure. In very rare cases, we may be forced to change or terminate your arrangements after departure due to Force Majeure. If this happens, we regret that we cannot provide any refund (unless we have received any of our suppliers), pay you compensation or cover any costs or expenses you incur as a result.

11. Flight

Under EU Law, you have the right to a refund and/or compensation from the airline in certain circumstances in the event of denied boarding, cancelled or delayed flights. Full details of these rights will be advertised at EU airports and are available from the airlines. In such cases, the refund is the responsibility of the airline and does not automatically entitle you to a refund of your holiday from us. Your rights to a refund and/or compensation from us are set out in clause 10. If you are delayed for reasons other than Force Majeure and in relation to the main flights included in your Holiday, we will arrange for you to receive light refreshments from the airline if the delay exceeds 4 hours; you will receive a main meal if it exceeds 6 hours; and in the event of a longer delay, you will receive meals and accommodation appropriate to the time of day wherever possible. We are not always in a position to confirm the carrier, type of aircraft and flight times to be used in connection with your flight. We will notify you of the identity of the actual carrier(s) or any change in the identity of the actual carrier(s) as soon as we become aware of this, provided that we can only advise you of the potential carrier(s) at the time of booking. The carrier(s), flight times and aircraft types shown on this website and on your confirmation invoice are for guidance only and are subject to change and confirmation. The latest times will be shown on your tickets which will be sent to you approximately two weeks before departure. You should therefore check your tickets very carefully immediately after receiving them to ensure that you have the correct flight times. It is possible for flight times to change even after tickets have been sent - we will contact you as soon as possible if this occurs. Any change in the identity of the carrier(s), flight times and/or aircraft type does not entitle us to cancel or make other arrangements without paying our normal fees. This website is our responsibility as your tour operator. This document is not issued on behalf of, and does not bind, the airlines mentioned herein or any airline whose services are used during your travel arrangements. Please note that under Air Navigation Orders, a child must be under 2 years of age on the day of the return flight to qualify for infant status. Please note the existence of a 'community list' (available for review at http://ec.europa.eu/transport/air-ban/list_en.htmde) detailing the air carriers subject to the ban on operating with the EU Community.